Shipping & Return Policies
SHIPPING POLICIESWe ship via USPS Priority Mail or UPS and reserve the right to select the method. We will gladly honor a shipping preference, but additional charges may apply. If the actual shipping cost via the requested method is greater than the standard shipping rate as shown below, customer will be responsible for the higher rate. UPS Overnight, 2nd day, and USPS Express Mail are also available.
DOMESTIC SHIPPING & HANDLING RATES (ground service)
| ORDER TOTAL $0-40 ... $41-80 ... $80-120 ... $120-180 ... $180-$240 ... $240-300 ... $300+ ... | RATE $6.00 $7.00 $8.00 $9.00 $10.00 $12.00 FREE |
Order Processing
Every effort is made to process orders within 48 hours of receipt. Please note that we do not ship on Saturday, Sunday or holidays.
Back orders
We make every effort to keep all items in stock. However, in the event that a product goes on back order, Eat and Think 2 Win will advise the customer by phone or email within 48 hours of purchase. In such cases, to avoid delaying the entire order, Eat and Think 2 Win may split the order and send the products that are available. The back ordered items will be shipped as soon as they become available. Splitting orders will not result in any extra shipping cost to the customer.
Lost or Returned Orders
Eat and Think 2 Win is not responsible for any package that is lost, mis-delivered or returned as a result of the customer providing incorrect address information. If customer provides an incomplete or incorrect address (incorrect zip code, missing apartment number, etc.) and the package is returned to us, customer will be charged for re-shipping of the order at a cost equal to original shipping charges. Shipping charges cannot be refunded. All nutritional supplements and waters are not returnable and non-refundable.
International Orders
- Web order form only displays US domestic shipping rates. International shipping rates are calculated for each order. After the order is placed, an email will be sent to the customer advising the actual shipping cost. The order will be shipped upon receipt of customer# s approval. Customer can also contact us for rates prior to ordering and then indicate in special instructions section of online order form that the international shipping rate is approved as previously quoted.
- Eat and Think 2 Win is not responsible for any packages detained, impounded, destroyed or returned to us by Customs. As customs regulations vary greatly by country, it is the FULL responsibility of the customer to ensure that these vitamins and supplements are allowed by their Customs. We are currently unable to ship to: AUSTRIA, FRANCE, GERMANY, INDONESIA, NIGERIA, NORWAY, SPAIN or ITALY. We recommend that prior to ordering, all international customers confirm with their local Customs Office that our products are permissible.
- In the event an order is returned to Eat and Think 2 Win by Customs, refund is limited to 75% of purchase price of the product returned. Shipping and handling cost for such returned orders is not refundable. If the package is stopped by customs because the items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.
- International customers are responsible to pay any and all import taxes, customs duties, etc. that are not included in the shipping charge.
- For the customer's protection, first time international customers may be asked to fax or mail additional credit card verification, including legal signature and photocopy of credit card front and back to validate ownership of the card and to prevent fraud or misconduct. Eat and Think 2 Win will contact the customer if this information is required.
- Free shipping offer for orders over $300 is not available for international customers.
Returning Unused Products: Should you choose to return a new, unopened, product(s) able to be resold, you are entitled to a full refund, less shipping fees and subject to a 15% restocking fee ... if they are returned with 30 days of purchase.
To return a product for a refund - assuming it is in new, unopened, and in condition to be resold, send it to: Eat and Think 2 Win, 40 Westland Drive, Glen Cove, N.Y. 11542
Please include your name, address, original invoice number and receipt, email address, and daytime phone as well as your reason for returning.
Returning Used Products: We cannot (& do not) accept returns on items that have been opened, used or have their safety seals broken.
Other Important Returns Information: Shipping fees are not refundable and will be deducted from the total amount of refund. All returns will be subject to a 15% re-stocking fee - this will be deducted from the total amount of refund. Refunds will be sent to you in the form of a company check or credit card refund at our discretion. We strongly recommend that you ship the return to us by a safe, trackable shipping method such as UPS we must receive your return in order to issue a refund.
Please call in advance to approve the return.
